Customer Service / FAQ

◊ Account
If you would like to log in or create a new account, please click here to visit our customer login page. 

◊ Contact
If you would like to get in contact with IVY & LIV, please click here and fill in the contact form or shoot us an email at:

◊ Jewelry Care & Repair
To keep your jewelry as good as possible:
> The base of all our jewelry is sterling silver or solid 14ct gold.
Both kind of materials are very strong though vulnerable. 
> When you are not wearing your jewelry please keep them in a safe place. We recommend not to keep them in the bathroom, because the moisture from the shower will tend the items to tarnish very quickly.
> It is not recommended to wear jewelry when you are sleeping, showering, swimming, or participating in sport activities. Also avoid contact with perfumes, cream and make-up.
> The layer on the gold plated jewelry tends to disappear over time. The speed at which this disappears depends on the way in which the jewelry is cared for. Loss of the layer is a normal phenomenon resulting from wear and tear.
> If your IVY & LIV jewel accidentally breaks, you can always contact us. We will ask you to send a photo of the jewel so we can see what the damage is.
> Please enjoy your IVY & LIV jewel as much as we do, by handling it with love and care. You can always gently wipe your items clean with a soft cloth. 
If you have any questions regarding the care of your jewelry, please contact us. 

◊ Payment Methods
It is possible at IVY & LIV to pay with iDeal, Credit Cards and PayPal.
Both iDeal and Credit Cards are processed by Mollie